Privacy Policy

A legal disclaimer

We will only use the information that we collect about you lawfully and in accordance with the applicable data protection legislation in the UK/EEA. Under the terms of the GDPR legislation, we are required to clearly and concisely explain to you how we will treat any personal and/or private data collected from you.

Under the terms of the GDPR legislation, we are required to clearly and concisely explain to you how we will treat any personal and/or private data collected from you.

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes policies and practices of Pengtech Ltd regarding its collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies.

Who we are?

We are registered as Pengtech Ltd in England (Companies House registration number 13765739).

We are not statutorily required to appoint a Data Protection Officer. However, we have decided to voluntarily appoint a Data Protection Officer to facilitate any data privacy related queries. Their contact information is as follows:

Nicky Quinn
E-mail: info@pengtech.co.uk

If you are concerned about an alleged breach of privacy law or any other regulation by us, please contact our DPO who will ensure that your complaint is investigated.

If you are not satisfied with our handling of your queries or complaints on data protection, you can contact the Information Commissioner’s Office.

The data we collect and process

Client data
Visitors to our website
Marketing data
Employee data

Client data:

We collect personal information about our clients and customers to provide them with our services.

We will hold the following information about clients:

Name and contact information.
Personal information contained in business communications
Transaction data including details about services you have purchased from us
Usage data including information about how you use our product and services
Marketing and Communications data including your preferences in receiving marketing material from us and your communication preferences.

How is your personal data collected?

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

engage us to provide services;
subscribe to our publications;
request marketing material to be sent to you;
enter a competition, promotion or survey;
complete one of our enquiry forms; or
provide us with feedback.

When and how we share information with others

Your information may be shared with:

IT service providers who provide data storage, processing, back-up and retrieval services
Sub-contractors or associates who are asked by Pengtech to deliver all or some of the services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services and communications.

Visitors to our Website

When you visit our website, we use third-party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.

When you complete a contact form on our website or use the email for enquiries, we will use the information provided by you only for the purpose of providing you with an appropriate response.

Marketing Data

We hold name and contact details of individuals who have expressed interest in hearing from us about our services or have engaged with us for supply of our services in the past. All direct marketing activities to such individuals shall comply with relevant privacy and regulatory requirements.

Employee Data

We hold name and contact details of all employees and Contractors who work with Pengtech.

Automated Decision Making

We collect technical data automatically by using cookies and third party analytics providers, such as Google. No other data we collect from you is processed in an automated manner.

Data subject rights

This Privacy Policy is intended to provide you with information about what personal data Pengtech collects about you and how it is used.

The GDPR provides the following rights for individuals:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

If you have any questions, please contact us at info@pengtech.co.uk

If you wish to confirm that Pengtech is processing your personal data, or to have access to the personal data we may have about you, please contact us at info@pengtech.co.uk

You have a right to request correction of inaccurate information, deletion of information, and to instruct us to stop processing your information. We are obliged to honour such requests as per the regulatory requirements. If you would like more information or would like to make such a request, please contact us at info@pengtech.co.uk

Security of your information

To help protect the privacy of data and personally identifiable information you provide to us, we maintain physical, technical and administrative safeguards. We update and test our security technology and controls on an ongoing basis.

We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

We also get our systems independently assessed to ensure that we have good security measures in place.

International Transfers

We do not generally transfer your personal data outside the UK or European Economic Area, however some Cloud providers we use may process data in the US.

Data storage and retention

Your personal data is stored by Pengtech on its servers, and on the servers of the cloud-services providers we engage. We retain data for the duration of the customer’s business relationship with us and as per the regulatory, legal, or reporting requirements.

For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at info@pengtech.co.uk

Pengtech Limited